Searching for your TA terminal 

If your device could not be found on the network when using the automatic search function on the TA/TA+ Software, then please follow the instructions below:

Please go to your device and ensure that either one of the icons shown on the right is showing in the top right-hand corner.

If your device has a physical connection to the network, you can check whether it has been set-up correctly by following these instructions:

Log-In to the menu of your device, select “COMMS” and select one of the options below in accordance with the connection type you are using.

1. Using an Ethernet connection

If you are using an Ethernet connection to connect your device to your TA/TA+ Software, please select Ethernet in your TA menu. Within the Ethernet menu, you can see the IP address of your device.

Please activate DHCP. If DHCP is already set, please deactivate DHCP first before activating DHCP again. The device will trigger a request to the DHCP server, to obtain a free IP Address.

Please take a note of the IP address and log on to the TA/TA+ Software on your PC. Please then follow Step 3 in order to find your device within the network.

2. Using a Wi-Fi Connection

If you are using a Wi-Fi connection to connect your device to your TA/TA+ Software, please select Wireless Network in your TA menu. Scroll to the bottom of the menu and select the “Advanced” options.

Please activate DHCP. If DHCP is already set, please deactivate DHCP first before activating DHCP again. The device will trigger a request to the DHCP server, to obtain a free IP address.

Please take a note of the IP address and log on to the TA/TA+ Software on your PC. Please then follow Step 3 in order to find your device within the network.

3. Adding the device to the software

In order to add the device in the software, please following the steps mentioned below:

Within the time attendance Software, under “Device”, click the “Scan” button.
A box should appear displaying the IP address of your device.

If your device is already linked to your time attendance software, the IP parameters should have been updated accordingly.

Please note that in some cases, the software will not be able to find the device automatically. If this is the case, click on the “Add” (+) button.

A box will appear where you will be prompted to give a name to your device, specify the IP address you noted previously, and click on the ”This Computer” button to link the device to your PC. Press OK to save.

If your device is already present on the “Device” page, you can update the IP parameters manually. Select your device and click on the “Edit” button:

You can then edit the IP parameters manually and save them by clicking “OK”.

5. Troubleshooting

4.1 Ethernet Connection:

If you are struggling to connect the device via Ethernet, please ensure that the cable is plugged in correctly at the back of the device and ensure that the cable is communicating with your switch or router. You can ask your IT administrator to assist you.

If both the above are correct then please follow Step 1 above.

4.2 Wi-Fi Connection:

If your Wi-Fi Connection is lost, please try to reconnect to you Access-Point.

Log In into the menu and go to the Wi-Fi Section on the device. Make sure that Wi-Fi is enabled. If Wi-Fi is not enabled, please enable Wi-Fi.

The Wi-Fi module will search for any available SSID your device can connect to. Select your SSID and if necessary, enter the Wi-Fi key.

If the information is correctly entered, your device will connect to your wireless network with no problem.

Once completed, please follow Step 2 above.

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