customer-service

VAT policy

All the prices listed on our website are excluding VAT. As a European company, Safescan will apply VAT charges according to the rules and regulations of the European Union. For more information please visit the website of the European Union.

What does this mean for your order?

1. Orders that are placed in, or shipped to a county outside of the European Union, are exempted from VAT.
2. Companies based in Europe with a valid VAT number that is verified by Safescan are exempted from VAT.
3. Companies based in Europe without a valid and verified VAT number are charged the VAT percentage that is set by the country where the order is shipped to.

How we verify your VAT number:

When completing your order, please enter a valid VAT number in the required field. Your VAT number will immediately be checked by the VIES Validation Service If your VAT number is valid you can complete your order without being charged the VAT amount. If you do not enter a (valid) VAT number, you must pay the relevant VAT amount.

If the VIES database is not able to verify your VAT number, you can still complete your order without being charged with the VAT amount, but your order will be put on hold and manually checked by Safescan. If the supplied VAT number is invalid, an email will be sent to you with the request to either correct the provided number or pay the outstanding VAT amount.

Your VAT number can be invalid due to the following reasons:

1. The provided VAT number does not exist.
Something small like a simple typo could make your VAT number appear as invalid. Please check if you have entered all the digits correctly.

2. The provided VAT number is not valid for transactions between different EU countries.
Some European countries such as Italy and Spain require an extra registration to activate the VAT number for international transactions within the EU. Please consult your local authorities to see if your VAT number is valid for cross-border EU transactions. If your VAT number has to be activated please wait until the number is processed to complete your order.

Please make sure to double check your VAT number when placing your order on the Safescan website. If you require more information about the European VAT ruling, please visit: http://ec.europa.eu/taxation_customs/vies/faqvies.do?locale=bg

Deliveries to countries outside the EU always incur a 0% VAT rate. In addition to the copy of your invoice we send you by e-mail, we will add a copy to your shipment for customs use.

A VAT number is a unique number that is connected to a specific business entity. Basically a change of a VAT number means a change of a business entity. If you create an account on the Safescan website and your purchases are of a corporate nature, please ensure that you register your account with your correct VAT number. Subsequent changes are no longer possible, as your account is linked to the VAT number you entered during your registration. A change in your VAT number is a change in your business entity, resulting in a change of your account on the Safescan website.

Payment methods

We offer a variety of payment methods, and unlike many shops, we never charge a transaction fee for them.

Cash on delivery (COD)
If you choose to pay by cash on delivery, you will pay when the order is delivered to your address. A modest surcharge will be added to your order to cover the carrier’s additional fee.

Advance payment by bank transfer
If you select this payment option, we will ship your order once your payment has been received in our bank account. The e-mail order confirmation we send you will contain your order number; please refer to this number when you make payment, so we can link your payment to the correct order.

Bank details:
Vartec
IBAN: BG78UNCR76301077310227
SWIFT: UNCRBGSF
Варна / България