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customer-service

Order
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- VAT policy
- Payment methods
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Delivery & Returns
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Warranty & Repairs
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Service & Support
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Terms & Conditions
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Order
Payment
- VAT policy
- Payment methods
Delivery & Returns
Warranty & Repairs
Service & Support

FAQRead more

How can I reach Safescan’s Support?
What are the delivery costs?
How can I return my goods?
How can Safescan provide me with remote assistance?

CONTACT

Get support by phone, email, or make an appointment with our support department.

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REGISTER YOUR PRODUCT

Register your product and benefit from 3 year warranty.

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SAFESCAN SUPPORT

Information and FAQ how to set-up and service your Safescan device.

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TIMEMOTO SUPPORT

We help you with the installation of your time attendance system and software.

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The range

Counterfeit Detectors

Automatic counterfeit detectors
UV counterfeit detectors
Counterfeit detector pens
IR counterfeit detectors

Money Counters

Banknote counters
Coin counters
Money counting scales
Money counting software

Cash Drawers

POS safes
Electronic cash drawers
Manual cash drawers
Flip-top cash drawers
Cash trays and lockable lids

Clocking in Machines

RFID badge systems
Fingerprint systems
RFID + fingerprint systems
Wi-Fi-enabled systems
Time attendance software

Counterfeit Detectors
Banknote Counters
Coin Counters And Sorters
Money Counting Scales
Cash Drawers And POS Safes
Time Clock Systems
Customer Service

Company

About Safescan
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Contact

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Ordering
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Terms & conditions
Privacy statement

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Support

Downloads
Safescan support center
TimeMoto support center
Download 'Remote Assistance'

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Counterfeit Detectors
Banknote Counters
Coin Counters and Sorters
Money Counting Scales
Cash Drawers and POS Safes
Time Clock Systems
MIFARE TIME ATTENDANCE SYSTEMS

Go to the Safescan Online Shop, call 052 739 440 / 052 739 450
About Safescan Contact

Bulgaria

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Copyright © 2024 Safescan - All Rights Reserved

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Terms and conditions
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Cookie Statement

Copyright © 2024 Safescan - All Rights Reserved

Counterfeit Detectors
- 40H
- 45
- 50
- 70
- UV 45-65
- UV 50-70
- 155-S
- 185-S
- LB-105
- RS-100
- 30
- 35
Banknote Counters
- 2000
- 2210
- 2250
- 2850
- 2865-S
- 2985-SX
- MCS
- ED-150
- ED-160
- TP-230
- Cleaning cards
Coin Counters and Sorters
- 1200
- 1550
Money Counting Scales
- 6165
- 6185
- MCS
- TP-230
Cash Drawers and POS Safes
- 4100
- LD-3336
- LD-4141
- SD-3540
- SD-4141
- HD-4141S
- HD-4646S
- SD-4617S
- UC-100
- 3540L
- 3540T
- 4141L
- 4141T1
- 4141T2
- 4141B
- 4617L
- 4617T
- 4646T
Time Clock Systems
MIFARE TIME ATTENDANCE SYSTEMS
Order
- How to order online
  Step 1
  Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click the “Shopping cart” link at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.
  
  Step 2
  When you’re ready to check out, click “Next” in your shopping cart.
  - If you already have a Safescan account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.
  - If you don’t have a Safescan account, click on “Proceed to checkout” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time if you’d like.)
  Step 3
  On the next page, select your desired payment method. (See our payment options page for more information about your choices.) If you plan to pay by credit card, you’ll be asked to enter your card details here.
  
  Step 4
  On the final page, you can review your order one last time and read our terms and conditions before you confirm your order. When you’re ready, click “Place your order”.
  
  Step 5
  After you’ve placed your order, you will be redirected over a secure Internet connection to our payment service providers, where you will be guided through the final steps to complete your order. After your payment is processed, you will be redirected back to Safescan.com. We will start processing your order and send you an order confirmation e-mail.
- Checking stock
  
  We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s real-time stock level.
  
  Safescan stock status symbols
  Green – The item is in stock and ready to ship! Orders placed before 16:00 CET are shipped the same day.
  Orange – The item is currently sold out, but we expect to have it in stock very soon. You can pre-order the item, and as soon as it arrives at our warehouse, we’ll ship it to you.
  Red – The item is currently sold out and we don’t expect to have it in stock again soon.
- Creating a Safescan Account
  Creating your account
  When you place an order with Safescan.com, you have the option to create an account to store the billing and shipping information you’ve just entered for future orders. In addition to speeding up checkout, an account offers you the following benefits:
  - Order tracking and history
  - Downloadable invoices
  - Extended product warranty
  - Service and support claims filing
  - Multiple saved billing and delivery addresses
  Accessing your account
  You can log in to your Safescan account at any time by clicking the “My account” link at the top of every page. All your account information is automatically encrypted and sent over a secure connection.
  
  Updating your account information
  To update your account information, log in to your Safescan account at any time.
  
  Account blocked after 3 incorrect login attempts
  For your security, your account will be blocked for 30 minutes if the wrong password is entered three times in a row. To access your account, wait 30 minutes and try again, or use the “Forgot your password?” option to reset your password.
  
  Forgot your password?
  If you’ve forgotten your password, click here or on the link on the login screen. Enter your e-mail address and we’ll send you a link you can use to reset your password.
- After you placed your order
  Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. That way, we make sure you get your products as quickly as possible.
  
  If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:
  - Cancel the out-of-stock item and ship the remaining items right away.
  - Ship the in-stock items now and send the outstanding item as soon as it arrives.
  - Cancel your entire order.
  Canceling an order
  If you’d like to a cancel an order that hasn’t shipped yet, please contact us.
  
  If you’d like to cancel an order that has already shipped, please refuse delivery at your door. UPS will then return the order to us, at which point we can cancel it and issue you a refund.
Payment
- VAT policy
  
  All the prices listed on our website are excluding VAT. As a European company, Safescan will apply VAT charges according to the rules and regulations of the European Union. For more information please visit the website of the European Union.
  
  What does this mean for your order?
  
  1. Orders that are placed in, or shipped to a county outside of the European Union, are exempted from VAT.
  2. Companies based in Europe with a valid VAT number that is verified by Safescan are exempted from VAT.
  3. Companies based in Europe without a valid and verified VAT number are charged the VAT percentage that is set by the country where the order is shipped to.
  
  How we verify your VAT number:
  
  When completing your order, please enter a valid VAT number in the required field. Your VAT number will immediately be checked by the VIES Validation Service If your VAT number is valid you can complete your order without being charged the VAT amount. If you do not enter a (valid) VAT number, you must pay the relevant VAT amount.
  
  If the VIES database is not able to verify your VAT number, you can still complete your order without being charged with the VAT amount, but your order will be put on hold and manually checked by Safescan. If the supplied VAT number is invalid, an email will be sent to you with the request to either correct the provided number or pay the outstanding VAT amount.
  
  Your VAT number can be invalid due to the following reasons:
  
  1. The provided VAT number does not exist.
  Something small like a simple typo could make your VAT number appear as invalid. Please check if you have entered all the digits correctly.
  
  2. The provided VAT number is not valid for transactions between different EU countries.
  Some European countries such as Italy and Spain require an extra registration to activate the VAT number for international transactions within the EU. Please consult your local authorities to see if your VAT number is valid for cross-border EU transactions. If your VAT number has to be activated please wait until the number is processed to complete your order.
  
  Please make sure to double check your VAT number when placing your order on the Safescan website. If you require more information about the European VAT ruling, please visit: http://ec.europa.eu/taxation_customs/vies/faqvies.do?locale=bg
  
  Deliveries to countries outside the EU always incur a 0% VAT rate. In addition to the copy of your invoice we send you by e-mail, we will add a copy to your shipment for customs use.
  
  A VAT number is a unique number that is connected to a specific business entity. Basically a change of a VAT number means a change of a business entity. If you create an account on the Safescan website and your purchases are of a corporate nature, please ensure that you register your account with your correct VAT number. Subsequent changes are no longer possible, as your account is linked to the VAT number you entered during your registration. A change in your VAT number is a change in your business entity, resulting in a change of your account on the Safescan website.
- Payment methods
  
  We offer a variety of payment methods, and unlike many shops, we never charge a transaction fee for them.
  
  Cash on delivery (COD)
  If you choose to pay by cash on delivery, you will pay when the order is delivered to your address. A modest surcharge will be added to your order to cover the carrier’s additional fee.
  
  Advance payment by bank transfer
  If you select this payment option, we will ship your order once your payment has been received in our bank account. The e-mail order confirmation we send you will contain your order number; please refer to this number when you make payment, so we can link your payment to the correct order.
  
  Bank details:
  Vartec
  IBAN: BG78UNCR76301077310227
  SWIFT: UNCRBGSF
  Варна / България

Delivery & Returns

Shipping costs

We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use the reliable services of UPS. Please see the table of shipping rates ‣ for detailed information.

After you place the desired items in your shopping cart, select your preferred delivery method. The cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation e-mail we send you after you place an order, and in your online order status.

If you select the Cash on Delivery payment method, we will add a modest surcharge to your order to cover the carrier’s additional fees. This surcharge, which is visible in your shopping cart once you select your payment method, is calculated and displayed separately and is not part of your shipping costs.
Delivery times

If we receive payment for your order before 16:00 CET, we will process your order that same day. Provided all items are in stock, you will receive it in 1–3 business days. Orders placed on weekends and public holidays will be processed the next business day. During busier periods it is possible that your order cannot be processed the same day. Your order will be processed and shipped as soon as possible.

As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique UPS parcel tracking number. To trace your package’s status in real time, visit www.ups.com and enter your tracking number on the left side of the page. UPS delivers between 8:00 and 18:00 Monday through Friday, excluding public holidays.

The average delivery time is 1–3 business days, depending on the country to which the order is shipped. Please see our table of delivery times ‣ for detailed information.
Incorrect or lost orders
If you receive items you did not order or some of the items you ordered are missing, please let us know. Write to us at info@safescan.com with the following information:
- your order number
- the item number(s) of the missing or incorrect product(s)
- digital photos of the shipment, where possible
Our customer care team will contact you as quickly as possible to sort out your order.
14 day money-back guarantee
When you shop on Safescan.com, you enjoy a 14-day money-back guarantee on all items (excluding software packages). During this time, you can return an item purchased from our online store for a full refund, without stating a reason. Please note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:
- You must have created a Safescan account.
- The item must be unused.
- There must be no visible damage or signs of use.
- The product and all accessories, manuals and packaging must be returned in their original state.
- The guarantee does not apply to software packages.
We may reduce or decline your refund if the item has been used or damaged or is incomplete.

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 14-day money-back guarantee.

We will refund a reduced amount if:
- the product has been damaged, either by you or on its journey back to us
- any components (manuals, cables, adapters, and so on) are not returned
Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card. If you choose to have UPS pick up your return shipment, please note that the cost will be deducted from your total refund.
Defective on Arrival Policy

We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period, and after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted for DOA; they will be sent for repair under warranty instead.

After the 7-day period, the standard warranty terms apply.

Return instructions

The return request process

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

Returns costs

If you are returning an item under our Defective on Arrival policy, we will arrange to pick it up and pay the costs. If you’re returning an item for any other reason, such as under the 14-day money-back guarantee or for repair, please note that you are responsible for paying the costs of return shipment.

To ease the returns process, we offer a pickup service at greatly reduced rates. If you would like to use this service, please select it when you submit your return request through your Safescan account at Safescan.com. You will receive clear instructions on payment (if applicable) and pickup.

Warranty & Repairs

Warranty period

All our products are manufactured to stringent quality and safety standards. We offer a 3-year warranty for many of our products* after registration of your product.

*Warranty is available for all Safescan products except the Safescan 20, 30, 35, RF-100, RF-110, Safescan and TimeMoto software and consumables such as UV lamps, batteries, coin tubes, USB cables, coin cups, lids, brackets and trays.
Product registration
We hope you will enjoy your Safescan purchase to its fullest! Maximize your value by registering your product. Registration has the following benefits:
- Free software updates and product information
- 3-year extended warranty and support
- Ability to share your suggestions as part of our product improvement panel
To receive the 3-year extended warranty, log into your existing Safescan account (or create a new one) at www.safescan.com, then click on the “Register” link in your profile (or surf to www.safescan.com/register) within 30 days of purchase. Enter the purchase date, invoice number, model number, and serial number for your product. The extended warranty begins on the date of purchase.

Click here to register your product ‣

Repair request

If your product is not functioning properly, we will do everything we can to fix it as quickly as possible. Our expert in-house repair service will repair your product quickly and professionally, in the shortest possible time. If your product becomes defective within the warranty period, we will repair it free of charge. If the item is no longer under warranty, we will provide a no-obligation quote for repairs. (Please note that you will need to pay the cost of shipping the item to us.)

The repair request process

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

To ease the returns process, we offer a pickup service at greatly reduced rates. If you would like to use this service, please select it when you fill out the return form. You will receive clear instructions on payment and pickup.

CE certification

Our products meet all applicable European safety guidelines. Please contact our customer care department to request a copy of the CE Declaration of Conformity (DoC) for any product.

CE stands for Conformité Européenne, and this mark indicates compliance with EU product legislation.
WEEE Regulations
Safescan is committed to manufacturing products that have a minimal impact on the environment. As part of this commitment, we embrace the WEEE European Directive. WEEE stands for Waste Electrical and Electronic Equipment. In line with WEEE objectives, our design process for each new product includes the following considerations:
- durability and long product life
- ease of disassembly and recycling
- identification of plastic material
- energy-saving features
- reduced use of hazardous substances
- use of recycled material and reuse of parts
In addition, our WEEE team monitors the introduction of legislation in individual European countries, in particular the recycling targets that member states must meet. For example, the WEEE Directive became UK legislation in January 2007. Our entire organization worked hard to fulfill the requirements:
- We ensured that all new products carry the appropriate WEEE marking.
- We developed internal systems to ensure that all data requirements can be met.
- We became a member of the Environment Agency’s Producer Compliance Scheme to meet our obligations for UK business-to-consumer (B2C) transactions.
- We formed relationships with appropriate partners in recycling, logistics and refurbishment to ensure that we can provide a take-back service, should any of our UK customers require it.
Thanks to the groundwork laid here, we also meet all our obligations for business-to-business (B2B) transactions, and our framework can be tailored to meet individual customers’ needs as part of our commitment to a healthy environment.

Service & Support
- Contact Form
- Remote Support Software
  We are happy to help you remotely. Please download the free TeamViewer remote support software here ‣ Install it and give permission for our customer care team to access your computer, and we will gladly assist you in solving your problem.