customer-service

How to order online

Step 1
Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click the “Shopping cart” link at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.

Step 2
When you’re ready to check out, click “Next” in your shopping cart.

• If you already have a Safescan account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.
• If you don’t have a Safescan account, click on “Proceed to checkout” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time if you’d like.)

Checking stock

We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s real-time stock level.

Safescan stock status symbols
Green – The item is in stock and ready to ship! Orders placed before 16:00 CET are shipped the same day.
Orange – The item is currently sold out, but we expect to have it in stock very soon. You can pre-order the item, and as soon as it arrives at our warehouse, we’ll ship it to you.
Red – The item is currently sold out and we don’t expect to have it in stock again soon.

Creating a Safescan Account

Creating your account
When you place an order with Safescan.com, you have the option to create an account to store the billing and shipping information you’ve just entered for future orders. In addition to speeding up checkout, an account offers you the following benefits:

• Order tracking and history
• Downloadable invoices
• Extended product warranty
• Service and support claims filing
• Multiple saved billing and delivery addresses

Accessing your account
You can log in to your Safescan account at any time by clicking the “My account” link at the top of every page. All your account information is automatically encrypted and sent over a secure connection.

Updating your account information
To update your account information, log in to your Safescan account at any time.

Account blocked after 3 incorrect login attempts
For your security, your account will be blocked for 30 minutes if the wrong password is entered three times in a row. To access your account, wait 30 minutes and try again, or use the “Forgot your password?” option to reset your password.

Forgot your password?
If you’ve forgotten your password, click here or on the link on the login screen. Enter your e-mail address and we’ll send you a link you can use to reset your password.

After you placed your order

Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. That way, we make sure you get your products as quickly as possible.

If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:

• Cancel the out-of-stock item and ship the remaining items right away.
• Ship the in-stock items now and send the outstanding item as soon as it arrives.
• Cancel your entire order.

Canceling an order
If you’d like to a cancel an order that hasn’t shipped yet, please contact us.

If you’d like to cancel an order that has already shipped, please refuse delivery at your door. UPS will then return the order to us, at which point we can cancel it and issue you a refund.