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Home / Customer Service

Email us: Contact Form and call us: 1-844-386-1192

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Order
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- Payment methods
- Payment security using SSL
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Delivery & Returns
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Warranty & Repairs
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Order
Payment
- Payment methods
- Payment security using SSL
Delivery & Returns
Warranty & Repairs
Service & Support

FAQRead more

How can I reach Safescan’s Support?
What are the delivery costs?
How can I return my goods?

FREE SHIPPING FROM $39

We offer free shipping for all orders with a value of $39 or more.
30-DAY MONEY-BACK GUARANTEE

Not satisfied? You can return your products within 30 days.
3 YEAR WARRANTY

Safescan products come with a 3 year warranty
PROFESSIONAL SERVICE

Our experienced customer service agents are available for all your questions.

CONTACT

Get support by phone, email, or make an appointment with our support department.

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REGISTER YOUR PRODUCT

Register your product and benefit from 3 year warranty.

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SAFESCAN SUPPORT

Information and FAQ how to set-up and service your Safescan device.

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TIMEMOTO SUPPORT

We help you with the installation of your time clock system and software.

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The range

Counterfeit Detectors

Automatic counterfeit detectors
UV counterfeit detectors

Money Counters

Bill counters
Money counting scales
Money counting software

Cash Drawers

Electronic cash drawers
Manual cash drawers
Flip-top cash drawers
Cash trays and lockable lids

Time clock systems

RFID badge systems
Fingerprint systems
RFID + fingerprint systems
Wi-Fi-enabled systems
Time clocking software

Counterfeit Detectors
Bill Counters
Coin Counters And Sorters
Money Counting Scales
Cash Drawers
Time Clock Systems
Customer Service

Company

About Safescan
For distributors
Contact

Website

Ordering
Payment
Delivery & returns
Warranty & repairs

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Support

Customer service
Safescan support center
TimeMoto support center
Download 'Remote Assistance'

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Counterfeit Detectors
Bill Counters
Coin Counters and Sorters
Money Counting Scales
Cash Register Drawers
POS Safes
Time Clock Systems
Special Outlet Offers

Go to the Safescan Online Shop, call
About Safescan Contact

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Terms and Conditions
Terms of Use
Privacy Statement
Cookie Statement

Copyright © 2024 Safescan - All Rights Reserved

Counterfeit Detectors
- 30
- 50
- 50
- 70
- 185-S
- 185-S
- LB-105
- UV 50-70
Bill Counters
- 2210
- 2210
- 2250
- 2250
- 2850
- 2850
- 2865-S
- 2865-S
- 2885-S
- 2985-SX
- 2995-SX
- MCS
- TP-230
- Cleaning cards
Coin Counters and Sorters
- 1200
Money Counting Scales
- 6165
- 6175
- MCS
- TP-230
- LB-205
- 4617CC
Cash Register Drawers
- LD-3336
- LD-4141
- SD-3540
- SD-4141
- SD-4617S
- UC-100
- 3540L
- 3540T
- 4141L
- 4141T
- 4141B
- 4617L
- 4617T
- 4617CC
POS Safes
- 4100
Time Clock Systems
Special Outlet Offers
Order
- How to order online
  Step 1
  Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click the “Shopping cart” link at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.
  
  Step 2
  When you’re ready to check out, click “Next” in your shopping cart.
  - If you already have a Safescan account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.
  - If you don’t have a Safescan account, click on “Proceed to checkout” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time if you’d like.)
  Step 3
  On the next page, select your desired payment method. (See our payment options page for more information about your choices.) If you plan to pay by credit card, you’ll be asked to enter your card details here.
  
  Step 4
  On the final page, you can review your order one last time and read our terms and conditions before you confirm your order. When you’re ready, click “Place your order”.
  
  Step 5
  After you’ve placed your order, you will be redirected over a secure Internet connection to our payment service providers, where you will be guided through the final steps to complete your order. After your payment is processed, you will be redirected back to Safescan.com. We will start processing your order and send you an order confirmation e-mail.
- Stock information
  
  We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s stock level.
  
  Safescan stock status symbols
  Green – The item is in stock and ready to ship! Orders placed before 2:00 pm MST are shipped the same day.
  Orange – The item is currently sold out, but we expect to have it in stock very soon. You can pre-order the item, and as soon as it arrives at our warehouse, we’ll ship it to you.
  Red – The item is currently sold out and we don’t expect to have it in stock again soon.
- Creating a Safescan Account
  Creating your account
  When you place an order with Safescan.com, you have the option to create an account to store the billing and shipping information you’ve just entered for future orders. In addition to speeding up checkout, an account offers you the following benefits:
  - Order tracking and history
  - Downloadable invoices
  - Extended product warranty
  - Service and support claims filing
  - Multiple saved billing and delivery addresses
  Accessing your account
  You can log in to your Safescan account at any time by clicking the “My account” link at the top of every page. All your account information is automatically encrypted and sent over a secure connection.
  
  Updating your account information
  To update your account information, log in to your Safescan account at any time.
  
  Account blocked after 3 incorrect login attempts
  For your security, your account will be blocked for 30 minutes if the wrong password is entered three times in a row. To access your account, wait 30 minutes and try again, or use the “Forgot your password?” option to reset your password.
  
  Forgot your password?
  If you’ve forgotten your password, click here or on the link on the login screen. Enter your e-mail address and we’ll send you a link you can use to reset your password.
- After you placed your order
  Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. That way, we make sure you get your products as quickly as possible.
  
  If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:
  - Cancel the out-of-stock item and ship the remaining items right away.
  - Ship the in-stock items now and send the outstanding item as soon as it arrives.
  - Cancel your entire order.
  Canceling an order
  If you’d like to a cancel an order that hasn’t shipped yet, please contact us.
  
  If you’d like to cancel an order that has already shipped, please refuse delivery at your door. FedEx will then return the order to us, at which point we can cancel it and issue you a refund.
Payment
- Payment methods
  
  We offer the following payment methods for your convenience and, unlike many other shops, never charge any transaction fees.
  
  Credit cards
  You can pay for your Safescan order using one of the following credit cards:
  ‣ VISA
  ‣ MasterCard
  ‣ American Express
  ‣ Discover
  
  We use a secure SSL connection during the checkout process, so your credit-card details are fully protected. After you enter your information, we will communicate with your credit-card issuer to process your payment smoothly and securely.
  
  PayPal
  PayPal is the preferred way to pay online in many countries because it’s safe and fast. PayPal securely stores your credit card and banking information, enabling you to pay online without entering your sensitive financial information every time you shop. Using Paypal you can speed through the checkout process in just a few clicks. PayPal deducts payment directly from your credit card or bank account, and your payment information is never shared on the Internet.
- Payment security using SSL
  Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use Secure Sockets Layer (SSL). SSL is the industry standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity.
  
  There are two ways to confirm that a secure SSL connection has been established:
  - The website’s URL begins with “https://” rather than “http://”.
  - You see a visual cue in your browser’s address bar, such as a lock icon or a green button (varies by browser).
  These cues signify that your payment and personal data are protected. You can click on the lock icon or green button in your browser’s address bar to view the details of the SSL certificate, including its validity.
  
  Our payment systems also meet the strict security standards of the Payment Card Industry Data Security Standard (PCI DSS). We meet or exceed the key PCI DSS requirements:
  - We never use vendor-supplied defaults for passwords or other security parameters.
  - We always encrypt cardholder data and sensitive information before it is transmitted.
  - We maintain anti-virus software and firewalls to protect customer data.
  - We restrict access to cardholder data to those who have a business need to know.
  - We assign a unique ID to each person with computer access.
  - We tightly control physical access to our systems infrastructure.
  - We track and monitor all access to network resources and cardholder data.
  - We routinely audit and improve our security systems, applications and processes.

Delivery & Returns

Shipping costs

We offer free shipping for all orders with a value of $39 or more. For orders below $39 the standard shipping rate of $9.99 applies for all states. To ensure a fast and accurate delivery of your order, we use the reliable services of UPS.
Delivery & types of services

If we receive payment for your order before 2:00 p.m. MST, we will process it on that same day. Provided that all items are in stock, you should receive your order in 1-5 business days. Orders placed after 2:00 p.m. MST or on weekends and holidays will be processed the following business day. These shipping times are estimates only.

As soon as our warehouse has shipped your order, we will send you a confirmation e-mail that includes a unique UPS tracking number. To track your package’s status in real time, visit www.ups.com and enter your tracking number into the “Track” box at the upper left of the page. UPS delivers during normal business hours from Monday through Friday, excluding public holidays.

All orders placed via the website are shipped using UPS Ground.
Incorrect or lost orders
If you receive items you did not order or a part of your order is missing, please let us know within 48 hours of receiving your order. Write to us at info@safescan.us.com with the following information:
- your order number
- the item number(s) of the missing or incorrect product(s)
- digital photos of the shipment, if possible
Our customer care team will contact you as quickly as possible to sort out your order.
30 day money-back guarantee
When you shop on Safescan.com, you enjoy a 30 day money-back guarantee on all items (excluding software). During this time, you can return an item purchased from our online store for a full refund, without stating a reason.

Please note that shipping costs will not be refunded and that you are responsible for the costs and risks of returning the item back to us.

Please also note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:
- You must have created a Safescan account.
- The item must be unused.
- There must be no visible damage or signs of use.
- The product and all accessories, manuals and packaging must be returned in their original state.
- The 30 day money-back guarantee does not apply to software.
We may reduce or decline your refund if the item has been used or damaged (either by you or on its journey back to us) or is incomplete (e.g. manuals, cables, adapters, packaging, etc. are missing).

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 30-day money-back guarantee.

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.
Defective on Arrival Policy

We offer a 7-day Defective on Arrival policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period and, after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted under the Defective on Arrival policy; they will be sent for repair under warranty instead.

After the 7 day Defective on Arrival period has passed, the standard warranty terms will apply.

Return instructions

The return request process

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

Return Shipping costs

If you are returning an item under our Defective on Arrival policy, we will arrange to pick it up and pay the costs.

If you’re returning an item for any other reason, such as under the 30-day money-back guarantee or for repair, please note that you are responsible for paying the costs and bearing the risks of return shipment.

Warranty & Repairs

Warranty period

All of our products are manufactured to stringent quality and safety standards. After registering your product on www.safescan.com, we offer an extended 3-year warranty for many of our products*.

*Warranty is available for all Safescan products except the Safescan and TimeMoto RF-100, RF-110, Safescan and TimeMoto software and consumables such as UV lamps, batteries, USB cables, lids, brackets and trays.
Product registration
We hope you will enjoy your Safescan purchase to its fullest! Maximize your value by registering your product. Registration has the following benefits:
- Free software updates and product information
- 3-year extended warranty and support
- Ability to share your suggestions as part of our product improvement panel
To receive the 3-year extended warranty, log into your existing Safescan account (or create a new one) at www.safescan.com, then click on the “Register” link in your profile (or surf to www.safescan.com/register) within 30 days of purchase. Enter the purchase date, invoice number, model number, and serial number for your product. The extended warranty begins on the date of purchase.

Click here to register your product ‣

Repair request

If your product is not functioning properly, we will do everything we can to fix it as quickly as possible. Our in-house repair department will professionally repair your product, in the shortest possible time. If your product becomes defective within the warranty period, we will repair it free of charge. If the item is no longer under warranty, we will provide a no-obligation quote for repairs. Please note that you are responsible for paying and bearing the risks of shipping the product to us for repair.

The repair request process

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

To ease the returns process, we offer a pickup service at greatly reduced rates. If you would like to use this service, please select it when you fill out the return form. You will receive clear instructions on payment and pickup.

Certification

Safescan products intended for sale and use in worldwide markets comply with the applicable international requirements for product safety, electromagnetic compatibility (EMC), WEEE and RoHS. Safescan products are generally covered by some or all of the following certifications and declarations: CE (European Union EMC and Safety), FCC (North American EMI), UL (North American Product Safety), WEEE Directives (Waste Electrical and Electronic Equipment) and RoHS Directives.

See also the marks on the product label and/or retail box.
WEEE Regulations
Safescan is committed to manufacturing products that have a minimal impact on the environment. As part of this commitment, we embrace the WEEE European Directive. WEEE stands for Waste Electrical and Electronic Equipment. In line with WEEE objectives, our design process for each new product includes the following considerations:
- durability and long product life
- ease of disassembly and recycling
- identification of plastic material
- energy-saving features
- reduced use of hazardous substances
- use of recycled material and reuse of parts

Service & Support
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