customer-service

Shipping costs

We offer free shipping for all orders with a value of $39 or more. For orders below $39 the standard shipping rate of $9.99 applies for all states. To ensure a fast and accurate delivery of your order, we use the reliable services of UPS.

Delivery & types of services

If we receive payment for your order before 2:00 p.m. MST, we will process it on that same day. Provided that all items are in stock, you should receive your order in 1-5 business days. Orders placed after 2:00 p.m. MST or on weekends and holidays will be processed the following business day. These shipping times are estimates only.

As soon as our warehouse has shipped your order, we will send you a confirmation e-mail that includes a unique UPS tracking number. To track your package’s status in real time, visit www.ups.com and enter your tracking number into the “Track” box at the upper left of the page. UPS delivers during normal business hours from Monday through Friday, excluding public holidays.

All orders placed via the website are shipped using UPS Ground.

Incorrect or lost orders

If you receive items you did not order or a part of your order is missing, please let us know within 48 hours of receiving your order. Write to us at info@safescan.us.com with the following information:

• your order number
• the item number(s) of the missing or incorrect product(s)
• digital photos of the shipment, if possible

Our customer care team will contact you as quickly as possible to sort out your order.

30 day money-back guarantee

When you shop on Safescan.com, you enjoy a 30 day money-back guarantee on all items (excluding software). During this time, you can return an item purchased from our online store for a full refund, without stating a reason.

Please note that shipping costs will not be refunded and that you are responsible for the costs and risks of returning the item back to us.

Please also note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:

• You must have created a Safescan account.
• The item must be unused.
• There must be no visible damage or signs of use.
• The product and all accessories, manuals and packaging must be returned in their original state.
• The 30 day money-back guarantee does not apply to software.

We may reduce or decline your refund if the item has been used or damaged (either by you or on its journey back to us) or is incomplete (e.g. manuals, cables, adapters, packaging, etc. are missing).

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 30-day money-back guarantee.

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.

Defective on Arrival Policy

We offer a 7-day Defective on Arrival policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period and, after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted under the Defective on Arrival policy; they will be sent for repair under warranty instead.

After the 7 day Defective on Arrival period has passed, the standard warranty terms will apply.

Return instructions

The return request process

Return Shipping costs

If you are returning an item under our Defective on Arrival policy, we will arrange to pick it up and pay the costs.

If you’re returning an item for any other reason, such as under the 30-day money-back guarantee or for repair, please note that you are responsible for paying the costs and bearing the risks of return shipment.