Safescan 2265 G2 - Adjusting The Hopper

Having trouble inserting your banknotes? Then you might need to adjust your hopper settings. Simply follow the instructions below to adjust your hopper and guarantee a smoother counting session.

1. Start by placing your banknotes on the device, facing-up.

2. Then adjust the hopper guide to enclose the banknotes, so that they do not move or slant.

3. Lastly, flip your banknotes back upright. The device will now automatically start counting them. If it does not start counting automatically, simply press the START-OK button.

4. If the banknotes are still not being transported smoothly, or if the height (E4), width (E5), or skew (E6) error messages keep showing up, you might also need to adjust the thickness distance of the hopper. You easily can do so by adjusting the hopper wheel at the back of your device.

5. If the banknotes are not being counted or transported smoothly, very gently turn the hopper wheel clockwise (to the right).

6. If the error messages E4, E5, or E6 keep showing up, or when you are having trouble counting polymer banknotes, very gently turn the hopper wheel counterclockwise towards (to the left).

Please note that the hopper wheel is already set to the optimal position when you receive the device, so only adjust it when it is absolutely necessary. Since the wheel is very sensitive, we do advise you to only make very small adjustments at a time.

If after following all the steps above, the error message still shows up. Please contact our customer care department.

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1.	Your bank must support the service. If you aren’t sure, ask your bank.
2.	You must have an authentication medium. Maestro payments over the Internet are protected by an authentication medium. Depending on the bank, this may be a card reader, a password, or something else. Contact your bank if you don’t yet have an authentication medium.
3.	You must have received a SecureCode. To make payments over the Internet using your Maestro card, you must have a SecureCode. If you don’t have one, contact your bank.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.