About Safescan

Safescan’s mission is to help companies thrive.

We are a global company committed to providing businesses with smart, secure cash handling and workforce management tools that increase their efficiency and profit. Since 2004, we have grown to serve hundreds of thousands of companies around the world.

Our customers care about accuracy, security, convenience and efficiency. They appreciate our exacting standards and our attention to detail.

HOW IT ALL STARTED

When counterfeiting activity exploded after the 2001 introduction of the euro in Europe, it set off a spark in the minds of our founders. They assembled a team of developers and experts to explore ways to protect business owners from this type of fraud. Three years later, Safescan entered the counterfeit detection market with sophisticated six-point banknote authentication technology. A range of complementary cash handling products followed, including money counters, cash drawers and POS safes, and in 2009, Safescan entered the time and attendance market with a line of intelligent, user-friendly time clock systems and software.

AWARD-WINNING INNOVATION

We have won several international awards for our inventive products, and we continue to innovate every day, developing new counterfeit detectors, money counters and time clock systems using the latest technology and usability design insights available. We pride ourselves on creating some of the most intuitive user interfaces in the cash handling and time and attendance industries.

COMPREHENSIVE SERVICE

Superlative products are only half our commitment to helping business owners thrive. The other half is excellent service. We have a large in-house staff of friendly, multilingual experts dedicated to helping our customers get the most out of their Safescan products. (No call centers when you telephone us: you always get an actual Safescan employee.)

Safescan: committed to helping you thrive

1.	Your bank must support the service. If you aren’t sure, ask your bank.
2.	You must have an authentication medium. Maestro payments over the Internet are protected by an authentication medium. Depending on the bank, this may be a card reader, a password, or something else. Contact your bank if you don’t yet have an authentication medium.
3.	You must have received a SecureCode. To make payments over the Internet using your Maestro card, you must have a SecureCode. If you don’t have one, contact your bank.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

Safescan’s mission is to help companies thrive.