My TA is visible on the network but not in the TA-software.

If you can ping the IP address of your terminal and get a reply, or if you can access the web interface of the device, but the software does not find the device, the problem may come from your firewall (or sometimes anti-virus software) blocking the software network communication. Make sure that the Safescan software is authorised to communicate in your firewall.

Back to home ‣

LOG IN TO THE SOFTWARE

Learn how to log in to the software by creating your own personal password.

Learn about logging in ‣

CREATE A VACATION DAY

Create a vacation day to keep track on the absent employees and their worked hours.

Vacation day set-up ‣

DOWNLOADS

Most important downloads for your time attendance Software

TA / TA+ Software ‣

Software Manual ‣

Counterfeit Detectors
Banknote Counters
Coin Counters and Sorters
Money Counting Scales
Cash Drawers and POS Safes
Time attendance systems
MIFARE TIME ATTENDANCE SYSTEMS

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.