FAQ - Customer Service | Safescan.com

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How can I reach Safescan’s Support?

Safescan’s multilingual in-house Customer and Technical Support teams are always willing to help you and assist you with Safescan products. On our website website you can fill out a form. Click here for the contact form
What are the delivery costs?

Safescan offers competitive shipping rates and uses the reliable services of UPS for a fast and accurate delivery of your order. You can find the table with shipping rates for more information here ‣. The shipping costs are shown in the shopping cart before you complete your order. Place the selected products in your shopping cart and select the desired delivery method. The applicable fees are then calculated and displayed before you complete your order. The shipping costs are also displayed in the e-mail you receive after your order and in the online order status.
How can I return my goods?

Returning goods to Safescan can be done easily. Please take a look at the full description on how to return your product on the Customer Service Webpage.
How can Safescan provide me with remote assistance?

Yes, we are happy to help you remotely. Please download the free TeamViewer remote support software here ‣ Install it and give permission for our customer care team to access your computer, and we will gladly assist you in solving your problem.

FREE SHIPPING FROM €50

We offer free shipping for all orders with a value of €50 or more.
3 YEAR WARRANTY

Safescan products come with a 3-year warranty.
PROFESSIONAL SERVICE

Our experienced customer service agents are available for all your questions.

1.	Your bank must support the service. If you aren’t sure, ask your bank.
2.	You must have an authentication medium. Maestro payments over the Internet are protected by an authentication medium. Depending on the bank, this may be a card reader, a password, or something else. Contact your bank if you don’t yet have an authentication medium.
3.	You must have received a SecureCode. To make payments over the Internet using your Maestro card, you must have a SecureCode. If you don’t have one, contact your bank.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.